Refund policy

30-day refund requests

If you are not satisfied with your Furway roller, contact us within 30 days after delivery to request a refund. Include your order number and a short explanation. You can use Contact page or email hello@myfurway.com. We may ask for your receipt or other proof of purchase and information reasonably needed to review the request.

Opened or used items

Opening the packaging or trying the roller through normal use does not automatically make it ineligible. Please keep the original packaging while your request is being reviewed, if available. Damage caused by misuse, deliberate damage or unauthorized alterations is not covered by our satisfaction policy. This does not limit any rights you have for defective or incorrectly supplied goods.

Damaged, defective or incorrect items

Contact us promptly after you discover an issue. Please include your order number and, where reasonably possible, clear photos or a short video showing the problem. We will work with you on an appropriate replacement or refund. Do not send an item anywhere unless we provide instructions.

How requests are handled

We normally review refund requests within 2 business days after receiving the information needed to assess them. We will email you with the outcome and resolution instructions. Our process is handled through customer support; we do not offer in-person returns or exchanges. Do not mail items to our business mailing address, which is not a return facility.

Fees and shipping charges

We do not charge a restocking fee or return postage for our support-managed refund process. Approved satisfaction refunds cover the purchase price paid for the affected item after discounts, plus applicable tax. Original paid shipping charges are not refundable for change-of-mind requests. If we sent an incorrect or defective item, we will also refund the applicable original shipping charge. No shipping fee is deducted from a refund if your original shipping was free.

Refund timing

After approval, we issue the refund to your original payment method within 5 business days. Your bank or payment provider may take up to 10 additional business days to post it. Contact us if your refund has not appeared after that period. We do not charge a refund-processing fee.

Cancellations

Contact us as soon as possible to request cancellation. Cancellation may not be possible once fulfillment begins. If your order is delivered, the refund-request process above applies.

Your rights

This policy does not exclude or restrict rights that apply under consumer protection law.

Contact

Furway is owned and operated by Versaventure Holdings LLC.
hello@myfurway.com | +1 (469) 256-7070
Business mailing address: 5473 Blair Rd, Ste 100 #646895, Dallas, TX 75231, United States.
Customer service: Monday–Friday, 9:00 AM–4:00 PM Central Time.